Clear explanations of 500+ contract clauses, written in plain English for businesses and individuals.
This clause specifies which country or region your data must physically sit in—for example, "all data must stay in the UK" or "no data in China." This matters because different countries have different privacy laws; the UK GDPR, for instance, restric
Read More →SOC 2 is a security standard that proves a software company has proper controls over your data—things like encryption, access restrictions, and backup procedures. When a contract requires this, the vendor is legally committing to maintain these secur
Read More →This clause controls whether you're allowed to hire security experts to deliberately try to break into the software and find weaknesses (called a "penetration test" or "pen test"). It matters because finding security holes before hackers do is good p
Read More →This clause promises how quickly the software company will restore service if something catastrophic happens (a data center fire, a major cyberattack, etc.). It's usually expressed as "Recovery Time Objective" or RTO—for example, "service will be res
Read More →This clause specifies how often the software company saves copies of your data (for example, daily, weekly, or hourly). It matters because if something goes wrong—a hack, a server failure, or accidental deletion—you can only recover data from the mos
Read More →This clause allows the software company to remove or stop supporting features you currently use, usually with some advance warning (like 30 or 90 days' notice). It matters because a feature you depend on could disappear, forcing you to change how you
Read More →This clause sets a maximum number of times you can access the software's functions within a specific time period (for example, 1,000 requests per hour). It matters because exceeding these limits can cause your service to stop working without warning,
Read More →This clause requires the vendor to give you your data in a standard, usable format if you want to leave or if the contract ends. It matters because your data is often your most valuable asset, and you shouldn't be trapped with a vendor who holds it h
Read More →This clause promises the vendor will respond to your support requests within a certain timeframe—for example, within 1 hour for critical issues or 24 hours for general questions. It matters because if your system breaks and support takes 3 days to re
Read More →This clause promises the software will be available and working a certain percentage of the time—usually 99%, 99.5%, or 99.9%. It matters because if the service is down, you can't work, serve customers, or make money. The vendor is legally committing
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