This clause describes what you're actually buying in unclear terms—for example, "consulting services as needed" or "reasonable support." Vague language creates disputes because you and the other party may have completely different expectations about what "support" means, how often they'll help, or what quality you'll receive. Courts will try to interpret vague clauses against whoever wrote them, but litigation is expensive and slow. Without clear details, you have weak grounds to claim they breached the contract.
Rewrite the clause with specific, measurable details: instead of "support," write "email response within 24 business hours, Monday–Friday" or "four training sessions per quarter, each lasting two hours." Ask for a detailed scope of work attached as an appendix. If they resist specifics, that's a red flag that they want flexibility to do less than you expect. ---
Frequently Asked Questions
What does this clause mean in simple terms?
This clause describes what you're actually buying in unclear terms—for example, "consulting services as needed" or "reasonable support." Vague language creates disputes because you and the other party may have completely different expectations about what "support" means, how often they'll help, or what quality you'll receive.
Why should I care about this clause?
Courts will try to interpret vague clauses against whoever wrote them, but litigation is expensive and slow.
What are my options?
Without clear details, you have weak grounds to claim they breached the contract.