This clause sets out the formal steps you must follow if you have a workplace complaint (unfair treatment, discrimination, safety concerns, etc.). It typically requires you to notify your manager in writing, attend a meeting, and appeal if unsatisfied. Why it matters: in the UK and US, using the correct grievance procedure is often a legal requirement before you can claim unfair dismissal or discrimination in court. If you skip the procedure and go straight to a tribunal, you may lose your case even if you were treated unfairly. The procedure protects both you and the employer by creating a documented record. For example, if you're paid less than colleagues doing the same job, you must formally raise it through grievance before suing for equal pay.
Make sure the procedure includes a reasonable timeframe (at least 5-10 working days between notification and the meeting) so you have time to gather evidence and prepare. Check that you can bring a colleague or representative to meetingsāthis is a legal right in the UK and many US states, and the clause should confirm it. Ensure there's a clear appeal stage with someone senior reviewing the decision, not the same person who made the original ruling. ---
Frequently Asked Questions
What does this clause mean in simple terms?
This clause sets out the formal steps you must follow if you have a workplace complaint (unfair treatment, discrimination, safety concerns, etc.).
Why should I care about this clause?
It typically requires you to notify your manager in writing, attend a meeting, and appeal if unsatisfied.
What are my options?
Why it matters: in the UK and US, using the correct grievance procedure is often a legal requirement before you can claim unfair dismissal or discrimination in court.
How does this affect small businesses?
If you skip the procedure and go straight to a tribunal, you may lose your case even if you were treated unfairly.